In keeping with our valued ideology of providing the best customer service and support, we are pleased to offer
our customers the KFA2 Warranty Program which guarantees prompt, hassle-free RMA replacement for eligible
defective products. Please note that, as KFA2 strives to honor the best limited warranty in the business, we have
made and will continue to make policy changes. Make sure you read this document carefully and check back for
updates.
A) Products received by KFA2 must arrive in original condition, perform to original specification, and be
complete with all original components to be covered by the protection.
B) Please pack the card with proper packaging (e.g. bubble wrap and antistatic bag) in order to prevent damage
during transportation of the RMA product to us.
C) Please do not return any product that does not belong to KFA2 or has not received RMA approval. We will
dispose of the rejected item upon receipt.
D) Returned defective product must include package tracking. In addition, GALAX recommends the RMA return
be insured. GALAX is not responsible for any lost, stolen, damaged packages, damaged contents. Any obvious
signs of damage that may have occurred during shipping will be reviewed by GALAX and the RMA may be
refused and returned to shipper.
E) GALAX’s RMA Service to its sub-reseller is limited and we shall not be responsible for the condition of products
in the following situations:
1. The warranty period has expired.
2. The original fan/cooler has been removed or modified.
3. Any components have been removed / modified / added on the card.
4. There is physical damage on the card (see below).
5. RMA goods are damaged in transit as a result of improper packing. In this case, it will be treated as “Out of
warranty”. To prevent this, we ask that customers take care to properly pad and package RMA goods when
shipping.
The following are examples of products that would be considered “Out of warranty”:
PCB damaged
PCB bent
PCB scratched
Components bumped, bent, or warped
PCB or components burnt
PCB oxidation